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George A.
Dikeakos

Cloud Security Professional

[email protected] linkedin.com/in/georgedikeakos

Results-driven Cloud Security Professional with over 12 years of experience architecting and implementing secure cloud solutions. Demonstrated success in customer-facing roles, leading technical security initiatives, and driving cloud adoption across enterprise environments. Proven track record of collaborating with cross-functional teams to deliver complex security solutions and achieve business objectives.

IExperience

  1. June 2023 –Present Austin, TX

    Cisco Systems – Duo Security

    Principal Customer Success Engineer

    Operating within the Global Enterprise & Service Provider segment

    • Promoted from Senior Engineer to Principal, overseeing a $10MM+ portfolio within the Global Enterprise & Service Provider segment.
    • Drive customer adoption of Duo Security, focusing on secure identity and access management strategies across organizations with up to 250,000 employees.
    • Lead technical security workshops and architectural design sessions with enterprise stakeholders to develop and implement Zero Trust frameworks.
    • Lead cross-functional teams (CS, Product, Engineering, Sales) to align enterprise security objectives with cutting-edge IAM solutions.
    • Built an internal AWS lab environment and custom web application to streamline remote administration, improving team efficiency and security posture.
    • Play a key role in talent acquisition and mentorship, cultivating a high-performance culture.
  2. April 2021 –June 2023 Austin, TX

    Cisco Systems – Duo Security

    Sr. Customer Success Engineer

    Operating within the Cisco Systems Enterprise Select team

    • Managed a portfolio of Cisco Duo Enterprise Select clients, consistently achieving an NPS score of 100.
    • Partnered with technical teams to design, implement, and troubleshoot complex Duo Security integrations, ensuring seamless, secure deployments.
    • Served as a trusted technical advisor, guiding customers on Zero Trust architectures and best practices for enterprise-wide IAM and threat protection.
  3. December 2015 –April 2021 New York & Southern California

    Leveldesk

    Founding Partner

    • Created and scaled an IT consulting firm focused on cloud-first solutions, managing over 1,000 assets across 200+ clients.
    • Directed full project lifecycles, including cloud migrations (Office 365, G Suite), network infrastructure (Cisco Meraki, Ubiquiti UniFi), and Windows/Linux server deployments on AWS, Azure, and Google Cloud.
    • Architected and implemented comprehensive security solutions including identity management, access controls, and threat protection strategies.
    • Led a distributed team in NY, NJ, and CA, overseeing hiring, promotions, and performance management to support rapid client growth.
    • Implemented policies, procedures, and frameworks that streamlined operations and positioned the business for scalability.
  4. January 2014 –December 2015 New York

    Synoptek

    Client Manager, New York Lead

    • Managed Synoptek's NYC office and team, exceeding client expectations and driving operational excellence.
    • Collaborated effectively with HQ to streamline workflows and enhance communication, ensuring seamless service delivery.
    • Cultivated strong client relationships, acting as a trusted advisor and providing strategic technology recommendations.
    • Led the design, implementation, and support of IT infrastructure solutions, including server deployments, cloud migrations, and network installations.

Earlier roles

  1. August 2011 –January 2014 New York

    Eden Technologies

    Systems Administrator

  2. August 2010 –August 2011 New York

    Precision IT Group

    Level II Systems Engineer

  3. January 2009 –August 2010 New York

    ICOR Systems

    Technical Analyst

  4. May 2006 –December 2008 New York

    Elite Media Graphics

    Graphics Design & Web Admin

IICore competencies

Cloud Security & Architecture
Azure · AWS · GCP · Zero Trust Implementation · Infrastructure as Code (Terraform) · Security Control Design & Implementation
Identity & Access Management
Entra ID (Azure AD) · Duo Security · Okta · OneLogin · Multi-Factor Authentication · SSO Implementation
Infrastructure & Operations
Windows & Linux server administration · Virtualization (VMware, Proxmox) · Cloud Infrastructure Management
Network Design & Implementation
Cisco Meraki · Ubiquiti UniFi · Cloud-First Network Architecture · Secure Network Design
DevOps & Automation
Python · Golang · Infrastructure as Code · CI/CD · Containerization
Leadership & Management
Technical Team Leadership · Performance Management · Strategic Planning · Resource Optimization
Collaboration & Customer Success
Enterprise Customer Engagement · Cross-Functional Partnership · Technical Advisory · Solution Architecture

IIIEducation

  1. September 2009 –June 2011

    Information Technology

    Monroe College

  2. September 2004 –September 2007

    Computer Science

    Brooklyn College

  3. Summer 2007

    Graphic Design (Elective Courses)

    NYIT

IVCertifications

  • AWS Certified Cloud Practitioner
  • Cisco Meraki / Cisco CEN / Meraki CMNA

Let’s build something people can trust.

Email George Or ask Finch about him